Privacy Policy
Information We Collect
Personal Information: When you create an account, we collect information such as your name, email address, and professional credentials.
Professional Information: We may collect information about your coding certifications, specialty areas, and professional experience to better match you with relevant experts.
Usage Information: We collect information about how you use our platform, including questions asked, responses viewed, and platform interactions.
How We Use Your Information
Service Delivery: To provide expert coding assistance, match questions with appropriate experts, and deliver responses.
Account Management: To manage your subscription, process payments, and provide customer support.
Platform Improvement: To analyze usage patterns, improve our services, and develop new features.
Communication: To send you important updates, respond to inquiries, and provide customer support.
HIPAA Compliance
CodingLine LLC is committed to maintaining HIPAA compliance. We implement appropriate safeguards to protect any protected health information (PHI) that may be shared through our platform. Users are responsible for ensuring they do not share patient-identifiable information when submitting questions.
Information Sharing and Disclosure
Expert Network: Questions and responses are shared within our network of verified coding experts to provide assistance.
Service Providers: We may share information with trusted third-party service providers who assist in operating our platform.
Legal Requirements: We may disclose information when required by law or to protect our rights and the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Account Access: You can access and update your account information at any time through your user dashboard.
Data Deletion: You may request deletion of your account and associated data by contacting us at support@codinghelpline.com.
Communication Preferences: You can opt out of non-essential communications while maintaining access to important service updates.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes by email or through our platform. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
CodingLine LLC
Email: support@codinghelpline.com
Website: https://www.codinghelpline.com
Last updated: 11/30/2025